Privacy Policy
Effective Date: July 21, 2026
This Privacy Policy explains how 3 Red Birds Coaching collects, uses, stores, and shares personal information when you visit our website, contact us, request a free resource, subscribe to emails, schedule an appointment, register for a program, make a purchase, attend an online offering, or participate in a private community.
3 Red Birds Coaching is operated by Looking Glass Counseling LLC.
For purposes of this Privacy Policy, “3 Red Birds Coaching,” “we,” “us,” and “our” refer to 3 Red Birds Coaching and Looking Glass Counseling LLC. “You” refers to website visitors, subscribers, clients, participants, registrants, and purchasers.
1. Contact Information
3 Red Birds Coaching
Operated by Looking Glass Counseling LLC
289 Highway 90 E, Unit H
Little River, SC 29566-9298
Email: joann@3redbirdscoaching.com
Questions or requests concerning this Privacy Policy may be sent to the email or mailing address above.
2. Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
Your name
Email address
Telephone number
Information entered into a contact-form message
Free-resource requests
Optional newsletter and marketing-email preferences
Consultation or appointment requests
Scheduling information
Workshop or program registration information
Purchase and transaction information
Questions or communications sent by email
Information submitted through a private community or messaging group
Feedback or testimonials you voluntarily provide
Other information needed to respond to an inquiry or provide a requested service
Please provide only the information reasonably necessary for your inquiry, registration, or participation.
3. Contact Forms and Google Drive
When you submit a website contact form, the submission may be sent to 3 Red Birds Coaching by email and stored through our connected Google Drive form or spreadsheet.
The information may include your name, email address, telephone number, written message, and any other information you voluntarily enter.
We use contact-form information to:
Respond to your inquiry
Provide information you requested
Communicate about coaching, workshops, or programs
Maintain reasonable business records
Protect against spam, fraud, misuse, or security concerns
4. Free Resources and Newsletter Sign-Ups
When you request a free guide or resource, we may collect your name and email address. That information is currently stored through Google Drive.
After submitting the form, you may receive direct access to a Canva-hosted document or resource through a link.
Requesting a free resource does not automatically subscribe you to ongoing marketing emails.
The newsletter or marketing-email option is separate, optional, and unchecked by default. You must actively select it to agree to receive newsletters, workshop announcements, program information, or promotional communications.
5. Email Communications
Marketing emails and program announcements are currently sent through our business Gmail account.
You may unsubscribe at any time by replying to an email with the word “unsubscribe.” We will remove your email address from the marketing list within a reasonable period.
Unsubscribing from marketing messages will not prevent us from sending necessary service-related communications, such as:
Registration confirmations
Appointment information
Program updates
Payment notices
Changes to a purchased service
Responses to questions you send us
When an email is sent to multiple recipients manually, reasonable efforts will be made to use BCC or another method that does not disclose subscribers’ email addresses to one another.
6. Scheduling Through Calendly
We may use Calendly to offer consultations or schedule individual coaching appointments.
When Calendly is enabled, it may collect information such as:
Your name
Email address
Telephone number
Selected date and time
Time zone
Responses to scheduling questions
Technical and device information collected by Calendly
Calendly processes information under its own terms and privacy practices. Please do not submit medical records, mental-health diagnoses, crisis details, trauma history, or other highly sensitive information through a scheduling form.
7. Payments Through Stripe
Paid programs, coaching services, workshops, courses, or digital products may be processed through Stripe.
Stripe may collect and process payment information, including your:
Name
Billing information
Payment-card or bank information
Transaction details
Device or technical information
Information used for fraud prevention and payment verification
3 Red Birds Coaching does not ordinarily receive or store your complete payment-card number. We may receive transaction information such as your name, email address, amount paid, payment status, transaction date, and limited payment-method details.
Stripe processes payment information under its own terms and privacy policy. Stripe explains that transaction information may be shared with the merchant, financial institutions, and payment providers as necessary to process and protect the transaction. (Stripe)
8. Zoom Consultations and Programs
Consultations, individual coaching sessions, workshops, and group programs may be held through Zoom.
Zoom may process information such as:
Your display name
Email address
Profile image
Meeting participation information
Audio or video you choose to enable
Chat messages
Device and connection information
Other information you provide while using Zoom
Zoom describes the information it processes for meetings, webinars, and messaging in its own Privacy Statement. (Zoom)
Individual one-on-one coaching sessions are not recorded.
Selected workshops or group programs may be recorded for replay access. Participants will be informed when recording is taking place. Reasonable efforts will be made to record only the facilitator and shared materials and to avoid intentionally including participant names or video.
9. Private Communities and Messaging Groups
Participants in longer programs may be invited to join a private community or group-messaging platform.
Information visible within that community may include:
Your name or profile information
Posts and comments
Questions and replies
Reflections you choose to share
Photos or files you voluntarily upload
Information about your participation in the program
Content posted within the group may be visible to 3 Red Birds Coaching and other registered group members.
Although the group is intended to be private, we cannot guarantee that another participant will maintain confidentiality or refrain from taking screenshots, copying, or sharing information.
Please share only information you are comfortable disclosing to other group members. Do not post confidential health, medical, mental-health, financial, crisis, or other highly sensitive information.
The chosen community platform will also process information according to its own privacy policy.
10. Information Collected Automatically
When you visit the website, Squarespace and related technology providers may automatically collect technical or usage information, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location derived from an IP address
Date and time of visits
Website interactions
Cookie and similar technology information
This information may be used to operate, secure, troubleshoot, and understand the performance of the website.
11. Squarespace Analytics
The website uses Squarespace’s built-in website analytics.
Squarespace analytics may provide information such as:
Website traffic
Unique visitors
Pages viewed
Traffic sources
Search terms
Device or browser information
General geographic information
Squarespace explains that analytics and performance cookies may be used to populate information in Squarespace Analytics. (Squarespace Help)
We do not currently use Google Analytics.
12. Cookies
The website uses cookies and similar technologies that help:
Operate the website
Maintain security
Remember preferences
Support forms and website features
Understand website traffic and performance
Process purchases or member access when those features are used
Some cookies are necessary for the website to function. Other analytics or performance cookies may depend on the visitor’s cookie choices.
Our cookie banner provides options to:
Accept all cookies
Decline non-essential cookies
Manage cookie preferences
You may also control or delete cookies through your browser settings. Disabling some cookies may affect how portions of the website function.
Squarespace provides website owners with cookie-banner consent options and describes the categories of cookies its platform may use. (Squarespace)
13. Advertising and Tracking
3 Red Birds Coaching does not currently use:
Meta or Facebook Pixel
Google Ads tracking
Pinterest tags
TikTok Pixel
Other targeted-advertising pixels
We do not currently use personal information for cross-site behavioral advertising.
This section may be updated if advertising or tracking tools are added in the future.
14. How We Use Personal Information
We may use personal information to:
Respond to questions or inquiries
Deliver requested free resources
Manage newsletter subscriptions
Schedule consultations and appointments
Register participants for workshops or programs
Process payments and transactions
Provide coaching, courses, workshops, and digital materials
Send service-related communications
Operate private communities
Provide replay or course access
Maintain business, financial, tax, and transaction records
Improve our website, programs, and communications
Protect the security and integrity of the website and services
Prevent fraud, abuse, or unauthorized access
Enforce our agreements and program rules
Comply with legal or regulatory obligations
Resolve disputes
We will not use information in a way that is materially inconsistent with this Privacy Policy without providing appropriate notice or obtaining consent where required.
15. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we may rely on:
Your consent
Steps requested by you before entering an agreement
Performance of a contract or delivery of a purchased service
Our legitimate business interests in operating and protecting the business
Compliance with legal, tax, accounting, or regulatory obligations
Protection of legal rights, safety, and security
You may withdraw consent for optional marketing communications at any time. Withdrawing consent does not affect processing that occurred before the withdrawal or information that must be retained for another lawful purpose.
16. How We Share Information
We may share information with service providers that help us operate the website and provide our services, including:
Squarespace
Google, Google Drive, and Gmail
Canva
Calendly, when enabled
Stripe, when enabled
Zoom
A future private-community or group-messaging platform
Email, technology, security, or administrative providers
Professional advisers such as accountants, attorneys, or insurers when reasonably necessary
We may also disclose information:
When required by law, court order, subpoena, or lawful governmental request
To investigate suspected fraud, abuse, safety concerns, or violations of our agreements
To protect the rights, safety, property, or security of 3 Red Birds Coaching, Looking Glass Counseling LLC, participants, or others
In connection with a business reorganization, transfer, merger, or sale, subject to applicable legal requirements
Service providers may process information under their own terms, privacy policies, and data-protection practices. Google’s Privacy Policy applies to information processed through services such as Gmail and Google Drive. (Google Policies) Calendly and Canva also maintain separate privacy policies governing their platforms. (Calendly.com)
17. No Sale or Rental of Personal Information
3 Red Birds Coaching does not sell or rent personal information.
We share information only as reasonably necessary to operate the business, deliver requested services, use third-party providers, protect legal rights, or meet legal obligations.
18. Sensitive Information
Our website, contact forms, scheduling forms, registration forms, email, and private communities are not designed to collect:
Medical records
Mental-health diagnoses
Medication information
Detailed trauma histories
Crisis or emergency information
Social Security numbers
Complete financial-account information
Other highly sensitive personal information
Please do not submit this type of information through these systems.
Coaching provided through 3 Red Birds Coaching is separate from counseling provided through Looking Glass Counseling. Submitting information through the 3 Red Birds Coaching website does not create a therapist-client relationship.
19. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to inquiries
Provide services and access
Maintain registration and transaction records
Manage newsletter preferences
Meet legal, accounting, insurance, or tax obligations
Resolve disputes
Protect legal rights
Enforce agreements
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.
Some information may remain for a period in service-provider backups or records maintained by third-party platforms.
20. Information Security
We use reasonable administrative and technical safeguards intended to protect personal information.
However, no website, email service, cloud-storage provider, payment platform, scheduling service, video platform, or online community can guarantee complete security.
Please avoid transmitting highly confidential or sensitive information through ordinary email, public website forms, scheduling forms, or community platforms.
FTC guidance encourages businesses to identify the information they hold, limit unnecessary collection, protect retained information, and dispose of it appropriately. (Federal Trade Commission)
21. Your Privacy Choices and Requests
Depending on where you live and the law that applies, you may have the right to request:
Access to personal information we maintain about you
Correction of inaccurate information
Deletion of certain information
A copy of certain information
Restriction of or objection to certain processing
Withdrawal of consent
Unsubscription from marketing emails
Requests may be sent to:
We may need to verify your identity before completing a request.
Some information may not be deleted when it must reasonably be retained for legal, tax, accounting, transaction, security, dispute, or contractual purposes.
You may also have the right to contact the appropriate privacy or data-protection authority in your location.
22. International Visitors and Transfers
The website and services may be available to adults inside and outside the United States.
3 Red Birds Coaching and Looking Glass Counseling LLC are located in South Carolina, United States. Information submitted through the website or services may be transferred to, stored in, or processed in the United States and in other locations where our service providers operate.
Those locations may have privacy laws that differ from the laws in your country.
Where legally required, we or our providers may use appropriate safeguards for international transfers of personal information.
23. Adults Only
The website, coaching services, workshops, programs, communities, digital products, and recorded courses are intended only for people who are at least 18 years old.
We do not knowingly request or collect personal information from individuals under 18.
A person under 18 should not:
Submit a website form
Subscribe to emails
Schedule an appointment
Register for an offering
Make a purchase
Join a private community
Submit personal information through the website
If we learn that personal information was submitted by someone under 18, we may delete it where reasonably possible and legally permitted.
24. Third-Party Websites and Resources
The website may contain links to third-party websites, documents, videos, scheduling pages, payment pages, social-media platforms, or resources.
We do not control the privacy, security, availability, or content of those external services.
Opening or using a third-party service is subject to that provider’s privacy policy and terms.
25. Testimonials and Feedback
We will not publicly use your name, image, personal story, written feedback, private community post, or testimonial without your permission.
Permission may be withdrawn for future use by contacting joann@3redbirdscoaching.com. Materials already printed, distributed, or published may not always be immediately removable.
26. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
Our services
Website features
Technology providers
Data-collection practices
Legal requirements
Business operations
The updated Privacy Policy will be posted on the website with a revised effective date.
We encourage visitors to review the policy periodically.
27. Contact Us
Questions, concerns, or privacy requests may be directed to:
3 Red Birds Coaching
Operated by Looking Glass Counseling LLC
289 Highway 90 E, Unit H
Little River, SC 29566-9298
Email: joann@3redbirdscoaching.com